Refund Policy

This policy covers refunds and cancellations for paid Cuneihire subscriptions (Free plan usage has nothing to refund). Payments are processed by Lemon Squeezy, our Merchant of Record — refunds are issued through Lemon Squeezy, subject to their own refund handling and Buyer Terms, alongside the policy below that we apply as the seller.

1. First-purchase guarantee

If you’re not happy with a paid plan, email us within 14 days of your first payment on that plan and we’ll refund it — no detailed justification needed.

2. Renewals

Recurring renewal charges after your first payment are generally non-refundable, since you’ve already had the billing period to use the plan. We make exceptions at our discretion for billing errors (e.g. a duplicate charge) or extended Service outages that materially prevented you from using your plan.

3. Cancelling

You can cancel anytime from your account’s Billing settings — cancellation stops future renewals and takes effect at the end of your current billing period; you keep access until then. There’s no cancellation fee, and you don’t need to contact us to cancel.

4. Plan changes

Switching between paid plans (upgrade or downgrade) is handled through your Billing settings and is prorated by Lemon Squeezy’s billing system.

5. How to request a refund

Email help@cuneihive.com with the email address on your account and the reason for your request. We aim to respond within 2 business days.